FAQ

Basics

How do I sign up or create an account?

You can register here, or by clicking "create account" in the navigation bar.

I forgot my password, how do I change it?

You can reset your password here or by clicking "Forgot Password?" on the login page.

I purchased your software, where can I view my licenses and download it?

Please visit here. You can also hover over your username in the navigation bar, and click "My Licenses".

Payment

Why a subscription model?

A subscription model ensures that you will always have access to the latest improvements. Additionally, we understand that many audio and video editors may not have the budget for a perpetual license. This model allows you to only pay for what you need as you take on individual projects.

Do you offer a perpetual license?

Due to popular demand, we now offer a perpetual license for our software. You can see the offer by viewing the product page for AudioMint or AudioRose and scrolling down to the licensing options.

It says my card was declined, what do I do?

If your card was declined, please try using a different payment method, or try paying with PayPal. If you are still having trouble, then contact support@zerebrix.com

I already paid for your software with PayPal, but I do not see any active licenses.

If you paid with PayPal please allow a few minutes for your payment to be processed. You will receive an email when your payment is processed.

How do I cancel the subscription?

If you paid with a credit/debit card, you can cancel your subscription here or by hovering over your username and clicking "My Licenses". If you paid with PayPal you must cancel through PayPal.

What happens if I cancel a subscription?

When the subscription is canceled you will not be billed for the next period, and you can continue to use the software until the current period is over. You can also always reactivate before your period ends.

Technical

How do I use your products?

If you would like to learn more about how to use a particular product, please visit the products page, select a product, and then click "SEE DEMO". This will take you to a video where you can view a demonstration of the application.

Why cloud processing?

Cloud processing, also referred to as “cloud computing,” provides computing power, databases, and storage through the internet, rather than on a local computer. It places the heavy processing required to make our software work on a remote server rather than on your own computer. You do not have to worry about having a powerful CPU to use our software. We want to make our software more accessible and usable for clients at all experience levels. Thus, the cloud processing model. To learn more about Zerebrix’s background and products, visit our About page.

Whenever I try opening AudioMint or AudioRose, the program just shows a black screen.

It looks like your computer does not support OpenGL. Please uninstall AudioMint or AudioRose, and try the alternative installer for the application:

The AudioMint Installer will not open. How can I install it?

If the installer will not run on your computer, please send us an email at support@zerebrix.com, and we will send you a .zip file instead of a .msi file.

I can still hear some background vocals and reverb in the isolated background. How can I remove this?

If there are unwanted background vocals in your isolated track, we recommend running your audio file through the separator a second time. This will remove lingering vocals.

I still need more help. Where can I ask for help troubleshooting?

To receive help regarding any of our software, please feel free to contact us or send an email to support@zerebrix.com.